Contact

How do I contact the NCSR?

You can get in touch through our online enquiry form or by phone, fax, and mail.

To manage your participation in the bowel and cervical screening program, use the Participant Portal or visit our participant forms and guides page.

The Contact Centre operates Monday to Friday (excluding national public holidays), between 8am and 6pm in all Australian state and territory time zones. 

Online enquiry form

Select from the dropbox below to submit a general enquiry, complaint, feedback, compliment or request for technical help.

View the privacy policy

Phone

1800 627 701

Hours of operation: 8am – 6pm, Monday to Friday (excluding national public holidays), in all Australian state and territory time zones.

As a guide, when you call us we may ask you personal information to help us identify you, for example first name, date of birth and Medicare identification.

Fax

Cervical Screening: 1800 627 702
Bowel Screening: 1800 115 062

Postal

Cervical Screening postal address:
National Cancer Screening Register,
Reply Paid 90964, SUNSHINE VIC 3020

Bowel Screening postal address:
National Cancer Screening Register,
Reply Paid 90965, Sunshine VIC 3020

Please use the online contact us form for general enquiries, requests for documents or information, complaints, feedback or compliments and to request technical help. 

For requests to manage your participation in the bowel or cervical screening program, refer to the manage your participation page.

If you would like to contact the National Cervical Screening Program or National Bowel Cancer Screening Program, please visit the Department of Health website. 

 

Accessibility Services

  • Translating and Interpreting Services
    13 14 50
    Translating and Interpreting Service for people who do not speak English, or for English speakers requiring interpreting.
  • TTY (Telephone Typewriters)
    133 677
  • Speak and Listen
    1300 555 727

People who have a hearing or speech impairment, can use the National Relay Service to access any of the Department’s listed phone numbers.

Visit the National Relay Service online or call 1300 555 727, then ask for the National Cancer Screening Register on 1800 627 701.

Internet relay users connect to the National Relay Service and ask for the National Cancer Screening Register.