What is the role of the NCSR Contact Centre?

The NCSR Contact Centre is the first point of contact for your enquiries regarding the National Cancer Screening Register, which currently supports the National Cervical Screening Program.

The Contact Centre team is not medically trained to provide answers to specific medical questions or clinical decisions relating to cervical or bowel screening. Please refer to a healthcare provider to:

  • answer questions of a clinical nature
  • give guidance on decisions about screening, treatment and treatment methods
  • provide more information on cervical cancer and diagnostic procedures.

The Contact Centre team may refer you to the relevant contact if your enquiry is specific to the National Cervical Screening Program.

How do I contact the Contact Centre?

You can get in touch by phone, fax, mail or through our online contact us form

The Contact Centre operates Monday to Friday, between 8am and 6pm in all Australian state and territory time zones. 

Phone

1800 627 701

Hours of Operation: 8am to 6pm in all Australian state and territory time zones.

As a guide, when you call us we may ask you personal information to help us identify you, for example first name, date of birth and Medicare identification.

Fax

1800 627 702

Postal

National Cancer Screening Register,
Reply Paid 90964, SUNSHINE VIC 3020

Online contact us form

Please use the online contact us form for general enquiries, requests for documents or information, complaints, feedback or compliments, requests to manage your participation and to request technical help. 

Accessibility Services

 
  • Translating and Interpreting Services
    13 14 50

    Translating and Interpreting Service for people who do not speak English, or for English speakers requiring interpreting.
  • TTY (Telephone Typewriters)
    133 677
  • Speak and Listen
    1300 555 727

People who have a hearing or speech impairment, can use the National Relay Service to access any of the Department’s listed phone numbers.

Visit the National Relay Service online or call 1300 555 727, then ask for the National Cancer Screening Register on 1800 627 701.

Internet relay users connect to the National Relay Service and ask for the National Cancer Screening Register. 

Media enquiries?

For all Media enquiries please call (02) 6289 7400 or Email: news@health.gov.au

Update your address?

Please call us at 1800 627 701 and we will help to update your alternate address. You can also get in touch through our online contact us form

We obtain your primary address from Medicare – if you wish to change your primary address details as recorded with Medicare, you will need to contact Medicare directly on 132 011 or visit www.humanservices.gov.au

Feedback or general enquiry?

Your feedback is important. If you have feedback or a general enquiry you can get in touch using our online contact us form

Complaints

If you wish to lodge a complaint about the National Cancer Screening Register, please use our complaints form.

You can also call us on 1800 627 701 to speak to a member of our Contact Centre team.

We acknowledge all recorded complaints.

Reporting queries

If you are an authorised person with an enquiry on accessing the restricted reporting portals, please visit Reporting for cervical screening.