What is the role of the NCSR Contact Centre?

The NCSR Contact Centre is the first point of contact for your enquiries regarding the National Cancer Screening Register, which supports the National Cervical Screening Program.

The Contact Centre team is not medically trained to provide answers to specific medical questions or clinical decisions relating to cervical or bowel screening. Please refer to a healthcare provider to:

  • answer questions of a clinical nature
  • give guidance on decisions about screening, treatment and treatment methods
  • provide more information on cervical cancer and diagnostic procedures.

The Contact Centre team may refer you to the relevant contact if your enquiry is specific to the National Cervical Screening Program or the National Bowel Cancer Screening Program.

How do I contact the Contact Centre?

You can get in touch by phone, fax or mail. 

The Contact Centre operates Monday to Friday, between 8am and 6pm in all Australian state and territory time zones. 

Contact Centre

Phone: 1800 627 701

Hours of Operation: 8am to 6pm in all Australian state and territory time zones.


National Cancer Screening Register,
Reply Paid 90964, SUNSHINE VIC 3020


1800 627 702

Accessibility Services

  • Translating and Interpreting Services
    13 14 50

    Translating and Interpreting Service for people who do not speak English, or for English speakers requiring interpreting.
  • TTY (Telephone Typewriters)
    133 677
  • Speak and Listen
    1300 555 727

People who have a hearing or speech impairment, can use the National Relay Service to access any of the Department’s listed phone numbers.

Visit the National Relay Service online or call 1300 555 727, then ask for the National Cancer Screening Register on 1800 627 701.

Internet relay users connect to the National Relay Service and ask for the National Cancer Screening Register. 

Media enquiries?

For all Media enquiries please call (02) 6289 7400 or Email: news@health.gov.au

Update your address?

Please call us on 1800 627 701 and we will help to update your alternate address.

We obtain your primary address from Medicare – if you wish to change your primary address details as recorded with Medicare, you will need to contact Medicare directly on 132 011 or visit www.humanservices.gov.au

Feedback or general enquiry?

Your feedback is important. If you have feedback or a general enquiry, please call us to speak to a member of our Contact Centre team on 1800 627 701.


If you wish to lodge a complaint about the National Cancer Screening Register, please call us on 1800 627 701 to speak to a member of our Contact Centre team.

We acknowledge all recorded complaints.

Reporting queries

If you are an authorised person with an enquiry on accessing the restricted reporting portals, please visit Reporting for cervical screening.