Contact

How do I contact the NCSR?

You can get in touch through our online enquiry form or by phone, fax, and mail.

To manage your participation in the bowel and cervical screening program, use the Participant Portal or visit our participant forms and guides page.

The Contact Centre operates Monday to Friday (excluding national public holidays), between 8am and 6pm in all Australian state and territory time zones. 

Online enquiry form

Select from the dropbox below to submit a general enquiry, complaint, feedback, compliment or request for technical help.

Note: Fields marked with an asterisk (*) are mandatory and must be filled out to submit.

If you are looking for information on how to access portals and integrations, please visit:

To assist us in processing your enquiry, please include as much detail as possible.

To assist us in investigating your complaint, please include as much detail as possible.

Thanks for taking the time to provide feedback. Please include as much detail as possible.

To assist us in resolving your technical support query, please include as much detail as possible.

To assist us in processing your enquiry, please include as much detail as possible.

The number displayed at the upper right of your bowel screening letter or lower left of your cervical screening letter

Any personal information you provide to the NCSR, including your email address, will only be used to assist us with processing and responding to your enquiry.

For more information on how personal information is handled, view the privacy policy and frequently asked questions.

Any personal information you provide to the NCSR, including your email address, will only be used to assist us with processing and responding to your complaint.

For more information on how personal information is handled, view the privacy policy and frequently asked questions.

Any personal information you provide to the NCSR, including your email address, will only be used to assist us with processing and responding to your enquiry.

For more information on how personal information is handled, view the privacy policy and frequently asked questions.

We require an email address so we can contact you if there are any issues processing your request. If you prefer not to share your email or do not have one, please call our Contact Centre at 1800 627 701.


Phone

1800 627 701

Hours of operation: 8am – 6pm, Monday to Friday (excluding national public holidays), in all Australian state and territory time zones.

As a guide, when you call us we may ask you personal information to help us identify you, for example first name, date of birth and Medicare identification.

Fax

Cervical Screening: 1800 627 702
Bowel Screening: 1800 115 062

Postal

Cervical Screening postal address:
National Cancer Screening Register,
Reply Paid 90964, SUNSHINE VIC 3020

Bowel Screening postal address:
National Cancer Screening Register,
Reply Paid 90965, Sunshine VIC 3020

Please use the online contact us form for general enquiries, requests for documents or information, complaints, feedback or compliments and to request technical help. 

For requests to manage your participation in the bowel or cervical screening program, refer to the manage your participation page.

If you would like to contact the National Cervical Screening Program or National Bowel Cancer Screening Program, please visit the Department of Health website

 

Accessibility Services

Translating and Interpreting Services

  • For people who do not speak English, or for English speakers requiring interpreting
  • 13 14 50

TTY (Telephone Typewriters)

  • 133 677

Speak and Listen

  • 1300 555 727

National Relay Service

If you are d/Deaf, hard of hearing, or have a speech / communication difficulty please contact us by:

  • Step 1: Contact us through your preferred NRS call channel detailed on NRS call numbers and links
  • Step 2: Provide the NRS with our phone number 1800 627 701

For more information visit: About the National Relay Service


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