Contact

You can get in touch through our online enquiry form or by phone, fax, and mail.

To manage your participation in the bowel, cervical or lung cancer screening programs, use the Participant Portal. Find out more about the information and preferences you can manage.

The Contact Centre operates Monday to Friday (excluding national public holidays), between 8am and 6pm in all Australian state and territory time zones. 

Select from the dropbox below to submit a general enquiry, complaint, feedback, compliment or request for technical help.

Note: Fields marked with an asterisk (*) are mandatory and must be filled out to submit.

Phone

1800 627 701

Hours of operation: 8am – 6pm, Monday to Friday (excluding national public holidays), in all Australian state and territory time zones.

As a guide, when you call us we may ask you personal information to help us identify you, for example first name, date of birth and Medicare identification.

Fax

National Bowel Cancer Screening Program: 1800 115 062
National Cervical Screening Program: 1800 627 702
National Lung Cancer Screening Program: 1800 154 854

Postal

National Bowel Cancer Screening Program
Reply Paid 90965, Sunshine VIC 3020

National Cervical Screening Program
Reply Paid 90964, SUNSHINE VIC 3020

National Lung Cancer Screening Program
Reply Paid 94632, Sunshine VIC 3020

Please use the online contact us form for general enquiries, requests for documents or information, complaints, feedback or compliments and to request technical help. 

For requests to manage your participation in the bowel, cervical or lung cancer screening programs, refer to the screening participation page.

If you would like to contact the National Bowel Cancer Screening Program, National Cervical Screening Program or National Lung Cancer Screening Program please visit the Department of Health, Disability and Ageing website. 

Accessibility Services

• Translating and Interpreting Services
  13 14 50
  Translating and Interpreting Service for people who do not speak English, or for English speakers requiring interpreting.

• TTY (Telephone Typewriters)
  133 677

• Speak and Listen
  1300 555 727

People who have a hearing or speech impairment, can use the National Relay Service to access any of the Department’s listed phone numbers.

Visit the National Relay Service online or call 1300 555 727, then ask for the National Cancer Screening Register on 1800 627 701.

Internet relay users connect to the National Relay Service and ask for the National Cancer Screening Register.